FAQs

Q:Do you sell your juice at wholesale pricing for resale in stores?
A: Yes we do. Please send us an e-mail to info@itsvapetime.ca for further details about purchasing our juice wholesale to sell in your store.

Q:What is your transaction currency?
A: All prices are payable in Canadian Dollars (CAD).

Q: What delivery methods do you offer for online sales?
A: We offer the following options when ordering online:
  1. In Store Pick Up
  2. Canada Post
  3. FedEx
Q: What is your order processing time for online retail orders?
A: If you are NOT picking up your order in store, we will not start working on your order until we receive your payment...If you are picking up your order in store, or if you have already made payment: we aim to complete all orders within 1 business day. However when it gets very busy it may take up to 3 business days to do so.
 
Q: What is your order processing time for wholesale orders?
A: If you are NOT picking up your order in store, we will not start working on your order until we receive your payment...We aim to complete all wholesale orders within 3 business days, however when it gets very busy it may take up to 1 week to do so.
 
Q: Do your shipping charges include insurance coverage?
A: Yes, all forms of shipping that we offer include insurance coverage

Q: What are your shipping charges for online retail orders?
A: We offer several shipping options for online retail orders. Here's an overview:
  1. Pick up at our Toronto store - no charge
  2. Canada Post: In Canada, over $99 - free shipping
  3. Canada Post: In Ontario - $8.00 flat rate
  4. Canada Post: Rest of Canada - $10.00 flat rate
  5. Canada Post: USA - see rates provided at check out
  6. Canada Post: Rest of World - see rates provided at check out
  7. Fed Ex: see rates provided at check out
Q: What are your shipping charges for wholesale orders?
A: We offer several shipping options for wholesale orders. If you choose to pick up at our Toronto store, there is no charge. Alternatively, shipping rates for Canada Post and FedEx to any destination will be provided at checkout.

Q:What payment methods do you offer?
A: We offer the following payment methods:
  1. Cash (in store only)
  2. Visa
  3. Master Card
  4. Discover
  5. Debit (in store only)
  6. Visa Debit
  7. EMT / Interac e-Transfer
Q: How do I send an EMT / Interac e-Transfer to you?
A: Please send EMT to payments@itsvapetime.ca. You can make up any security question, but the security answer you must use is "vapetime" - without quotations. See Interac's detailed explanation for further details.
 
Q: What is your return policy?
A:  Here is our return policy:
If you have an issue with a product you purchased from us, you need to return it to us with a copy of your receipt. Either bring it to us in person at the store, or send it by mail, and we will evaluate it and attempt to resolve the issue. We are not able to refund it or replace it without a receipt, and without first having evaluated the product to identify the issue. This may take a few business days.
If we deem it to be a manufacturing issue that's beyond our ability to fix:
  1. If it's within 2 weeks (or the manufacturer's warranty period), we will proceed with one of the following solutions:
  • return it to the manufacturer for repair/replacement
  • issue you a refund
  • issue you an in-store credit
  • replace it with the same (or a comparable) product
  • If it's beyond the 2 weeks (or the manufacturer's warranty period), we will notify you and return the product to you. Unfortunately there is nothing further we can do for you at this point.
If we deem it to be a user error issue, then we will notify you and return it to you. There is nothing further we can do for you at this point.
Please give us at least one business day to reply to you. If you respond with dissatisfaction to the initial response from our staff, please allow at least one additional business day for it to be escalated to management so they can address the matter. We process a tremendous volume of orders for customers all across the country, and are not usually able to provide immediate responses.
We would highly encourage you to research and purchase at least a couple good alternatives or cost effective back up solutions to supplement your vaping needs, just in case part of your vaping set up becomes inoperable.